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Bonus policy

This Bonus Policy was last updated on 24 of May, 2022.

THIS BONUS POLICY IS INCORPORATED AND MADE A PART OF True Flip TERMS OF SERVICE.
Casbit Group N.V., a company incorporated in Curaçao at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curacao (hereinafter “the Company”), has created this bonus policy for the purpose of attracting new Users and promotion of games that belong to the Company. To achieve the noted goals, the Company reserves the right to develop the promotion campaigns as well as the present Policy and change the existing ones without prior notification of the Users and based on the marketing needs of the Company. The Users accept that by continuing to use the Website trueflip.io, they express their consent with this Bonus Policy.
  • Special Bonuses
  • Cashback Policy

  • Citizen ID Bonus

    • Terms and Conditions:
    • 1.
      Citizen ID Bonus is available for account owners only. It cannot be sold or given to any other users by any means.
    • 2.
      Citizen ID Bonus is given to any user as a part of welcome promo for fully completed profile and available for users who have ever deposited at Trueflip.io.
    • 3.
      The Citizen ID Bonus amount depends on the promo conditions. As of now you receive 30 Freespins on The Dog House Megaways by Pragmatic Play.
    • 4.
      Bonus balance will be added to a user account after spinning the Freespins in specified game.
    • 5.
      Once the Bonus has been credited, your funds will be used in the following order: any funds required to trigger the Bonus (i.e. your real money balance), bonus funds (i.e. your credited bonus). Winnings made from the real money balance are credited to the real money balance and winnings from the bonus balance are credited to the bonus balance accordingly.
    • 6.
      Users cannot withdraw the Bonus right after receiving it. Citizen ID Bonus has a wagering requirement of 1 times for the amount of freespins winnings to become available to withdraw.
    • 7.
      Only wagers made with the bonus money will contribute towards the wagering requirement. Wagers made with real money will not count towards the wagering requirement.
    • 8.
      Different games contribute differently to the wagering requirements and can be seen in the list below:
      • Slot Games: 100%
      • Table games: 5%
      • Live casino: 0%
      • Video poker: 0%
      • The following games are restricted until wager requirements have been met: all Jackpot games and some other.
    • 9.
      Trueflip.io reserves the right to withhold and remove a user’s Citizen ID Bonus if this Bonus has not been used or wagered within 10 days from the date it was awarded.
    • 10.
      If you choose to request the withdrawal of your real money balance while having an active bonus, the bonus and all the bonus balance will be forfeited.
    • 11.
      A single user can have only one active Bonus at a time.
    • 12.
      All winnings from Citizen ID Bonus are capped to 100 EUR. Any exceeded balance will be voided prior to withdrawal.
    • 13.
      Should you decide to disable Bonus manually before fulfilling the respective wagering conditions, all bonus funds and progress made in games will be lost.
    • 14.
      The wagering of the Bonus is automatically reviewed by the system. The progress is shown in the Profile section.
    • 15.
      Until the wagering requirements have been met, the maximum bet that can be placed is 5 EUR .
    • 16.
      Trueflip.io has a zero-tolerance policy towards bonus abuse and bonus-related fraudulent activity on accounts. If any bonus abuse or bonus-related fraudulent activity is suspected, we reserve the right to stop any further bonuses, promotions and/or offers and remove bonuses and winnings from these and/or linked accounts.
      Examples of bonus-related fraudulent activity include, but are not limited to:
      • Using more than one account to claim multiple bonuses;
      • Two tier betting (where large bets are placed on high variance outcomes, before switching to normal variance outcomes to clear wagering requirements);
      • Multiple account strategy / proxy account strategy;
      • Using a VPN or masking IP address;
      • Betting more than 10% of the bonus amount in a single bet, spin or round.
    • 17.
      Minimal Risk or Risk-free bets on any games do not qualify for wagering requirements. Players deemed to be using minimal risk wagering tactics or risk-free bets tactics to redeem their bonuses risk having their bonuses, original deposit, and any subsequent winnings removed.
    • 18.
      Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus, initial deposit, and associated winnings declared void.
    • 19.
      Citizen ID Bonus at Trueflip.io can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. We reserve the right to close the User’s account and confiscate any existing funds if evidence of bonus abuse is found. Trueflip retains all rights in accordance with these Bonus Policies and general Terms of Use to verify its players’ behavior and act accordingly.
    • 20.
      Citizen ID Bonus is not available for users from these countries: the United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Belgium, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Hungary, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Lithuania, Malta, Oman, Pakistan, Poland, Portugal, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, Ukraine, UAE, UK.

  • Flip's Star Lottery

    • Flip’s Star new incarnation gives you a miraculous opportunity to reach for the Star and achieve your ultimate goal — finally win the Jackpot!
    • 1.
      Draws take place every Sunday.
    • 2.
      Users are given points for playing True Flip games (except Rapid to the Moon). These points are gradually accumulated, the accumulation process is shown in the top bar. As soon as users reach the needed number of points they are automatically given a Flip’s Star ticket. After gaining a ticket users start the accumulation process again.
    • 3.
      Tickets granted have expiry date — 30 days after receiving. Within this period tickets must be used, otherwise they will become inactive.
    • 4.
      Users may also purchase Flip’s Star tickets. Ticket purchase is available for BTC. In this case you may buy a pack of tickets.
      Packs available and their prices:
      • 5 tickets — 0.005 BTC
      • 20 tickets — 0.015 BTC
      • 50 tickets — 0.025 BTC
      • 100 tickets — 0.04 BTC
      • 200 tickets — 0.06 BTC
      • 400 tickets — 0.1 BTC
    • 5.
      Ticket purchase is also available. When paying with users get a 10% discount for any of the packs.
    • 6.
      Tickets purchased do not have expiry date. Users may use them at any time they prefer.
    • 7.
      The Flip’s Star Jackpot is accumulative.
    • 8.
      Besides the Jackpot users may also win other prizes. These are given in the Winning table below:
      Match
      Prize
      5+1

      10 BTC

      5

      5 BTC

      4+1

      2 BTC

      4

      0.2 BTC

      3+1

      0.02 BTC

    • 9.
      All the prizes are given in Bitcoins. In case users do not have BTC on their balance, they will automatically receive their current win on the balance.
    • 10.
      We reserve the right to refuse users in any bonuses or games without any further explanations if we notice any signs of fraud.
    • 11.
      Users should keep in mind that we might need up to 7 days to verify the results of the game before sending a prize.

  • Tournaments

    • Qualification
    • In order to join the tournament and start scoring points, the user should complete the qualification. To qualify one should perform a given number of spins or bets in a particular game(s), depending on the type of the tournament. Exact conditions are stated in the tournament parameters.
    • Scoring
    • Tournament points are scored based on different parameters, such as:
      • bet-to-win multipliers
      • single bet-to-win multiplier
      • bet amount multiplier
      • win amount multiplier
      The more points you accumulate during the tournament - the bigger chance you have to get the top prize.
    • Terms and Conditions:
    • 1.
      Only bets on the selected game(s) made with real money balance during the tournament period are counted in the leaderboard.
    • 2.
      There are no additional fees to enter a tournament other than the cost of qualification spins or bets required to join the leaderboard.
    • 3.
      Some tournaments may require a minimum bet amount to score tournament points.
    • 4.
      Once the player has joined the tournament, complete qualification (if needed), and start betting, his/her nickname and score will appear in the leaderboard.
    • 5.
      Tournament points are calculated due to wins, bets, or bet-to-win multiplier. Specific score system stated on the tournament page.
    • 6.
      Players with the biggest amount of points at the end of the tournament period win prizes, according to the prize pool.
    • 7.
      Cash prizes are to be paid out in the currency of the players’ accounts.
    • 8.
      Once the tournament has finished, winners will be able to get their prizes on the next day by clicking the “Prize” icon on the Loyalty Program page.
    • 9.
      In the case of a draw score, the higher position is granted to the player who reached the score first.
    • 10.
      The leaderboard is updated upon landing a score.
    • 11.
      Each tournament must have at least 10 registered participants to start, otherwise, it will be rescheduled or canceled.
    • 12.
      Trueflip.io reserves the right to disqualify any player from this promotion in case of any evidence of abuse or fraud actions is found. If a dispute arises, the decision of the casino management is considered complete and final.
    • 13.
      Tournaments is not available for users from these countries: the United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Belgium, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Hungary, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Lithuania, Malta, Oman, Pakistan, Poland, Portugal, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, Ukraine, UAE, UK.

  • Freechips bonus

    • 1.
      Freechips Bonus is available for account owners only. It cannot be sold or given to any other users by any means.
    • 2.
      Freechips Bonus is given to the user on occasion and does not require a deposit in order to activate Bonus.
    • 3.
      The Bonus amount depends on the user’s previous activities. The maximum amount of the Bonus is 5000€ or the equivalent in other currencies.
    • 4.
      Users cannot withdraw the Bonus right after receiving it. The bonus and respective winnings must be wagered 50 times granted bonus amount before the funds can be withdrawn.
    • 5.
      Different games contribute differently to the wagering requirements and can be seen in the list below:
      • Slot Games (exceptions listed below): 100%
      • Table games: 5%
      • Live casino: 0%
      • Video poker: 0%
      • The following games are restricted until wager requirements have been met: all Jackpot games and .
    • 6.
      All winnings received while wagering Freechips Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to withdrawal.
    • 7.
      Trueflip.io reserves the right to withhold and remove a user’s Freechips Bonus if this Bonus has not been used or wagered within 7 days from the date it was awarded.
    • 8.
      A single user can have only one active Bonus at a time.
    • 9.
      Should you decide to request a withdrawal or disable Bonus manually before fulfilling the respective wagering conditions, all bonus funds and progress made in games will be lost.
    • 10.
      The wagering of the Bonus is automatically reviewed by the system. The progress is shown in the My Profile section.
    • 11.
      Until the wagering requirements have been met, the maximum bet that can be placed is 200 EUR or the equivalent in BTC, ETH, LTC, BCH, DOGE, ADA, XRP, NEO, USDT, CAD, NOK, PLN, AUD, DKK, BRL, MXN, NZD.
    • 12.
      Trueflip.io has a zero-tolerance policy towards bonus abuse and bonus-related fraudulent activity on accounts. If any bonus abuse or bonus-related fraudulent activity is suspected, we reserve the right to stop any further bonuses, promotions and/or offers and remove bonuses and winnings from these and/or linked accounts.
      Examples of bonus-related fraudulent activity include, but are not limited to:
      • Using more than one account to claim multiple bonuses;
      • Two tier betting (where large bets are placed on high variance outcomes, before switching to normal variance outcomes to clear wagering requirements);
      • Multiple account strategy / proxy account strategy;
      • Using a VPN or masking IP address;
      • Betting more than 10% of the bonus amount in a single bet, spin or round.
    • 13.
      Minimal Risk or Risk-free bets on any games do not qualify for wagering requirements. Players deemed to be using minimal risk wagering tactics or risk-free bets tactics to redeem their bonuses risk having their bonuses, original deposit, and any subsequent winnings removed.
    • 14.
      Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus, initial deposit, and associated winnings declared void.
    • 15.
      We reserve the right to close the User’s account and confiscate any existing funds if evidence of bonus abuse is found. True Flip retains all rights in accordance with these Bonus Policies and general Terms of Use to verify its players’ behavior and act accordingly.
    • 16.
      Freechips is not available for users from these countries: the United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Belgium, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Hungary, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Lithuania, Malta, Oman, Pakistan, Poland, Portugal, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, Ukraine, UAE, UK.

  • Cashback Policy

    • 1.
      Cashback is an individual bonus granted by True Flip. It cannot be sold or given to any other user by any means.
    • 2.
      Cashback is paid out on net losses on all slot games, plus the following table/live games only: "Crazy Time", "Deal or No Deal", "Gonzo’s Treasure Hunt", "Instant Roulette", "Lightning Dice", "Mega Ball", "Dream Catcher", "MONOPOLY Live", "Power Blackjack", "First Person Baccarat", "First Person Craps", "First Person Dragon Tiger", "First Person Top Card", "First Person Blackjack", "Auto-Roulette", "Speed Auto Roulette", "Infinite Blackjack", "Football studio", "Live - Mega Wheel", "Live - ONE Blackjack","Live - Mega Roulette", "Live - Roulette Auto"
    • 3.
      Cashback is calculated based on 10% of the total loss during the 7-day period (bets minus wins). Minimum loss eligible for the Cashback is the amount of 1€. True Flip will count only losses from real money balance.
    • 4.
      VIP players do not receive the standard weekly cashback. VIP players receive special cashback according to their VIP level.
    • 5.
      The cashback is based on your gameplay between Thursday 09:01 and Thursday 09:00 exclusively during the 7-day period.
    • 6.
      Only players who verified their email address are eligible to receive Cashback.
    • 7.
      No wagering requirements.
    • 8.
      No minimum bet or maximum bet applied.
    • 9.
      No maximum cap on the cashback payouts.
    • 10.
      Weekly Payout is made straight to your account on Thursday at 09:00 UTC
    • 11.
      Cashback is only paid out to active accounts.
    • 12.
      Cashback at Trueflip.io can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. We reserve the right to close the User's account and confiscate any existing funds if evidence of bonus abuse is found. Trueflip.io retains all rights in accordance with these Bonus Policies and general Terms of Use to verify its players’ behavior and act accordingly.
    • 13.
      Trueflip.com has a zero-tolerance policy towards bonus abuse and bonus-related fraudulent activity on accounts. If any bonus abuse or bonus-related fraudulent activity is suspected, we reserve the right to stop any further bonuses, promotions and/or offers and remove bonuses and winnings from these and/or linked accounts. Examples of bonus-related fraudulent activity include, but are not limited to:
      • 1. Using more than one account to claim multiple bonuses;
      • 2. Two tier betting (where large bets are placed on high variance outcomes, before switching to normal variance outcomes to clear wagering requirements);
      • 3. Multiple account strategy / proxy account strategy;
      • 4. Using a VPN or masking IP address;
      • 5. Betting more than 10% of the bonus amount in a single bet, spin or round.
    • 14.
      Cashback is not available for users from these countries: the United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Belgium, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Hungary, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Lithuania, Malta, Oman, Pakistan, Poland, Portugal, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, Ukraine, UAE, UK.
    • 15.
      Cashback is available for activation in your account 3 days after receipt.
    • 16.
      True Flip reserves the right to cancel this promotion at any time at its sole discretion without any notification.
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