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Payment policy

This Payment Policy was last updated on the 24 of May, 2022.

This Payment Policy is incorporated and made a part of True Flip terms of service.

Casbit Group N.V., a company incorporated in Curaçao at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curacao has created this privacy statement in order to disclose our information gathering and dissemination practices for Trueflip Website. Trueflip.io and related rights belong to Casbit Group N.V. incorporated in Curaçao, Zuikertuintjeweg Z/N (Zuikertuin Tower), by the digital reg. number 157923.

Casbit Group N.V. accepts and states that only RETRUST OU, a company incorporated under the law of the Estonia, with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivarava tn 50-201, 10152, is entitled to be a proper and competent agent in acceptance, processing payments as well as withdrawals of payments by the Users in performance of any other possible or necessary actions within the scope of the Agent agreement between the Company and Retrust OU.

To achieve the noted goals, the Company reserves the right to develop and modify the present Policy without prior notification of the Users and based on the agreements concluded between the Company and the corresponding financial institutions/payment solution providers/partners/aggregators etc. The Users accept that by continuing to use the Website trueflip.io, they express their consent with this Payment Policy.

I. Deposits


When the User opens an Account the Company requires him/her to make a minimum deposit before play (with exception of demo versions). The Company will assign minimum deposit levels and maximum deposit levels as specified on the website trueflip.io. The User acknowledges that he/she may only wager and play with the amount of cleared funds held in his/her account. Consequently, if the User would like to participate in gaming, he/she must deposit money into his/her account. The User can make a deposit at any time online by using debit or credit card (Visa, Visa Electron, MasterCard, Maestro) or e-wallet specified on the website. Cash or cheques are notan accepted method of deposit. Certain payment methods may not be available depending on certain factors such as jurisdiction and currency.


Depositing funds into account shall at all times be made through a Financial Institution or a Payment Solution Provider, by use of any of the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for transactions may vary depending on the time, the country and the Financial Institution used.


User may only participate in games if he/she has sufficient amount of virtual currency or fiat currency at User’s account for such participation. The virtual currency includes Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Dogecoin (DOGE), Bitcoin Cash (BCH), Tether (USDT), Cardano (ADA), Ripple (XRP), NEO (NEO), Binance (BNB), Bitcoin SV (BSV), TRON (TRX). The deposits can be made in any of the noted virtual currency.


It is restricted to deposit fiat currency just with intent to withdraw virtual currency.


The available virtual currencies for withdrawal are BTC, BCH, LTC, ETH, DOGE, USDT, ADA, XRP, NEO, BNB, BSV, TRX.


The minimal amount for a deposit and withdrawal as well as the number of necessary confirmations to make a withdrawal in virtual currency are noted below:

Currency Confirmations Min deposit Min withdrawal
BTC 0/1 0.0005 0.0005
ETH 25 0.01 0.01
LTC 6 0.2 0.2
BCH 6 0.1 0.1
DOGE 6 150 150
ADA 15 20 40
XRP Instant 20 20
NEO 10 1 1
USDT 6 25 25
BNB Almost instant 0.05 0.05
BSV 128 0.5 0.5
TRX 19 350 350
CSC Almost instant 60,000 120,000
BUSD 0 0
Deposits below minimum will not be credited.

The Company accepts payments made in different fiat currencies, such as EUR, CAD, NOK, and other. If your payment account is in a different currency than your user’s account or our payment provider account, your bank/e-wallet/payment provider will accordingly convert the funds before depositing it to your account. Likewise, the funds you withdraw may be subject to conversion, and your bank/e-wallet/payment provider will convert the funds to your payment account currency. Please note that any exchange fees are payable by the User.


The minimal amount of deposit in fiat to User account is  20 EUR  or equivalent in other currencies, the Company retains the right to change this minimum amount at any time should it deems so appropriate.
Additional fees may apply for certain payment methods or countries. This will be indicated on the payment page.


The maximum deposit amount per transaction varies depending on payment method as detailed below. Should any player wish to deposit more than the amounts specified below, the player can request multiple transactions at any one time.

– 5000 EUR or equivalent in other currencies
– 5000 EUR or equivalent in other currencies

More details on limits.

Maximum number of transactions
for one card (VISA/Mastercard):

per day – 10

per month – 40

The maximum amount of successful deposits on the card:

per day – 10000 EUR or equivalent in other currencies

per month – 15000 EUR or equivalent in other currencies


The User may only use his/her own personal credit/debit card or virtual currency wallet or other payment method to deposit to/withdraw from the User’s Account. The name written on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on User’s Account.


It is unlawful to deposit money from
ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank card account/e-Wallet account.


Deposited funds are available on the Account within a reasonable amount of time following the confirmation of the deposit made, unless extra verification procedures as stated underclause 11 of Section I are required.


True Flip reserves the right to perform additional identification procedures (KYC) when User make deposits into his/her User Account in accordance with the terms and conditions of True Flip KYC&AML Policies.


Under certain circumstances, True Flip can credit a User’s Account with “Bonus”. The conditions for the crediting of the “Bonus” and the amount of such credit is determined by True Flip and set out on the website from time to time. If an account contains both the funds from deposit and credit funds, the credit funds will only be available for wagering once the existing deposit has been run out of.

II. Withdrawals


Available withdrawal options are clearly stated on the Websites and may differ depending on the market from which the User originates.


To withdraw funds from the account, the User is required to complete identity verification through KYC procedure at his User’s Account. True Flip reserves the right to check User’s identity and source of deposited funds prior to processing payouts and to hold withdrawals for the time needed to check the User’s identity. In case of false personal data provided by the User, the withdrawal can be denied and the User account can be cancelled. The User will be informed thereof by email noted at his/her User’s Account.


The minimal amount for withdrawal in fiat is 40 EUR or equivalent in other currencies. The maximum amount for withdrawal depends on the payment method the User decides to use. If the requested amount of withdrawal exceeds the limit of a particular payment method, the amount will be withdrawn by installments.
Additional fees may apply for certain withdrawal methods or countries. This will be indicated on the withdrawal page.


The User cannot withdraw fiat currency if funds he/she deposited to were in virtual currency. And conversely: virtual currency deposit prevents the User from withdrawal in fiat. All withdrawals are made only in virtual currency or in fiat currency depending on a deposit method.


True Flip charges no fee for withdrawals of all mentioned virtual currencies to you


Virtual currency withdrawals will be made to User’s virtual currency wallet bound to the User’s Account. In order to withdraw any virtual currency which has been deposited, True Flip requires the blockchain to give confirmations of User’s last deposit in amount noted atPart I, p.6, before a withdrawal can be made.


The maximum withdrawal amount per transaction varies depending on payment method as detailed below. Should any player wish to withdraw more than the amounts specified below, the player can request multiple transactions at any one time.

– 5000 EUR or equivalent in other currencies
– 5000 EUR or equivalent in other currencies

The maximum withdrawal amount for non-jackpot winnings is capped at  20000 EUR  or its equivalent in other currencies  per month , split over  5000 EUR  or its equivalent  per week . Withdrawal limits may be increased, depending on the player’s VIP-level.


The maximum withdrawal amount for crypto payments is capped at:

  • -

    50 000 EUR or its equivalent in other currencies per day,

  • -

    300 000 EUR or its equivalent in other currencies per week and

  • -

    500 000 EUR or its equivalent in other currencies per month.

True Flip reserves the right to carry out additional KYC verification procedure for any withdrawals.


The time for a withdrawal request to be finalized may vary due to circumstances, however a withdrawal attempt should be approved or denied within two (2) days. You can rollback the withdrawal request at any time until it is finalized. When a withdrawal is cancelled, the funds are returned back to your account and you can make use of those funds accordingly on the account. The Company does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation made by you.


In order to make a withdrawal, You must play through active deposited amounts at least once prior to withdrawal. This procedure is in line with AML practices.

III. Refund and chargeback rules


Chargeback is the process of reversal of funds to the User's account from his/her account on trueflip.io if there’s enough evidence from the User’s side to consider this transaction void or fraudulent.


Here is an approximate list of reasons why a chargeback request can be made by the User, if proven:

  • 2.1.

    The cardholder has not received the transaction details;

  • 2.2.

    The transaction has not been approved by the cardholder;

  • 2.3.

    Account number does not match;

  • 2.4.

    The transaction was made by mistake or by the person who fraudulently seized the card of the User;

  • 2.5.

    No authorization has been made;

  • 2.6.

    The User did not receive the product or service;

  • 2.7.

    The card was not used until its expiration period;

  • 2.8.

    Error at the payment amount field;

  • 2.9.

    The statement of transfer confirmation is incorrect, incomplete or not completed;

  • 2.10.

    The payment was for the wrong amount;

  • 2.11.

    Fake transaction;

  • 2.12.

    Transaction time is longer than set by VISA or MasterCard;

  • 2.13.

    There is no sample signature on the card itself;

  • 2.14.

    The signature on the card and in the bill are different;

  • 2.15.

    The Company has changed the transaction amount without permission;

  • 2.16.

    The Company knowingly participated in a fraudulent transaction;

  • 2.17.

    Invalid date and time of transaction;

  • 2.18.

    If the disputable transaction was made through an order by phone or email;

  • 2.19.

    The transaction was not successfully cancelled (refunded);

  • 2.20.

    The transaction was accidentally approved by the bank of the User, but later it turned out that this was a mistake, for example, there were not enough funds or the card was already blocked.


If the User discovers a debit from his statement that was not made on his/her initiative, he/she is entitled to file a complaint with the bank. The bank is investigating and deciding on a chargeback if it believes that the User has been deceived or the transaction was fraudulent.


In case of a chargeback, the Company loses the payment funds, the commission paid for handling the payment, the currency conversion fee if the payment was made in a currency other than the trading account’s currency, as well as the penalty paid by the Company to the bank for each chargeback.


You acknowledge that we shall have the right to block the Account should we receive a chargeback request in relation to that Account. When a chargeback request has been received, we will contact you as the registered account holder, so as to seek confirmation of your identity and if retained necessary, we shall also ask you to confirm your preferred method of payment. Reminders may be sent should the requested confirmation not be received. Administrative fees may apply in such cases and the balance of your account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain in relation to your account. You are to note that any remaining funds held in the account which has been blocked due to a chargeback request, shall be treated as though they were funds on an inactive account.


Refund is a return of funds from the Company’s account to the User's account, which is initiated and performed by the Company itself. In this case, the bank or processing institution does not participate in the resolution of disputes between the Company and the User.


The Company itself decides on refund, in this case it does not pay fines to the bank, but loses the commission for transfer and conversion.


Reasons/grounds for refund.

Here is an approximate list of reasons why a refund request can be made by the User, if proven:

  • 8.1.

    Money has been added to your account by accident;

  • 8.2.

    Money has been fraudulently taken from your card and staked without your knowing;

  • 8.3.

    The User did not receive the product or service after making a stake;

  • 8.4.

    Services have not been fully provided etc.


In case the User or/and the Company believes that the User’s funds shall be refunded and there’re grounds for that, the User shall send the email to [email protected] with such a request stating the reasons for refund. The Company is obliged to deal with the request within 2 days and send the message to the email bound to the User Account with notification of refund stating the reason for such refund or a letter stating the grounds for denial.


The Company acknowledges you that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of money, or cancellation of the requested service when playing. If you play a game with real money, the money will be drawn from your player account instantly.

IV. Additional provisions


If the Company mistakenly credits your Account with winnings that do not belong to you, whether this is due to a technical or human error or otherwise, the amount will remain property of the Company and the amount will be transferred back to the Company from your Account. We reserve the right to void any transactions placed using them, including related winnings paid out in error. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and
set-off any subsequent winnings owed to you. If prior to the Company becoming aware of the error, you would have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to the Company. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email.


Deposits made to your account should be commensurate with game play. If at the Company’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount or where the Company suspects that you are abusing exchange rate fluctuations or made a financial gain through arbitrage), we reserve the right, in our absolute discretion, to cancel other deposit(s), and/or any withdrawals there related, in part or in full, to deduct and/or to retract any balance or costs that may have resulted in conjunction therewith from any funds held at the User’s account, confiscate funds including winnings and to close the account indefinitely, without any warning. We further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification and other documents as may be required at any stage during the account’s lifetime and in such instances prior to processing any withdrawal request, the processing of such request to be entirely at the Company’s discretion. In cases where we are not satisfied by the submitted documentation, the Company may cancel the withdrawal and return the funds to the account or confiscate the funds and block the account indefinitely.


You shall not treat the Company as a financial institution nor expect any interest.

V. Fees and taxes


The User is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of User’s residence.


In countries where the report of winnings and losses is legally prescribed by legal authority or financial institution, the User is responsible for reporting his/her winnings and losses at such authorities.

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